SHIPPING POLICY

The purchased products will be delivered by the Seller via GLS Express Courier to the address indicated by the Customer as the destination address.

Shipping costs are the responsibility of the customer and are added to the cart before completing the purchase.

Below we report the current rate (VAT included) for delivery throughout Italy including islands.

– NATIONAL STANDARD RATE: 15 euros

Generally the delivery times when the goods are ready are:

– from 1 working day for deliveries in Italy
– from 2 working days for deliveries to the islands

For deliveries outside Italy other rates apply.

– EUROPEAN UNION RATE: 30 euros

– EUROPE NON-EUROPEAN UNION RATE: 40 euros

– WORLD RATE: 60 euros

PRODUCT DELIVERY TIMES AND METHODS

The delivery times of the ordered goods are purely indicative and may be subject to variations due to force majeure or due to traffic and road conditions in general or by act of the Authorities.

The Courier makes the first delivery without notice. In the event of the Customer's absence, the courier leaves a notice and attempts to deliver again within the next 24 hours; in the event of further absence, a notice is left again and the Customer is contacted by the courier for the third attempt. If this is also unsuccessful, the Customer will be contacted by the Seller to define the delivery details. If the fourth attempt is also unsuccessful, the goods will remain at the courier's premises in storage. After 30 days from the date of shipment, the goods will be returned to the seller. The amount charged will not be credited back to the customer if they are found after 30 days from the date of shipment.

It is possible that the package does not arrive within the established times, in which case, the customer can contact the customer service indicated on the site and open a file to locate the package. The Seller is not responsible for any damage or loss, direct or indirect, resulting from delayed or failed delivery of the product.

The goods travel on behalf and at the risk of the buyer. Any complaints for damage or tampering during transport must be contested directly and in writing to the courier. At the time of delivery, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In the event of discrepancies (missing packages compared to what is declared on the transport document, open packages, damaged packages, etc.) the Customer must contact amcoutureparma@gmail.com.
The same indication must be reported on the accompanying document and forwarded within 48 hours to the Seller at 3313827600 or by email amcoutureparma@gmail.com describing the event; otherwise, the delivered goods will be considered accepted in full in the state in which they are found at that moment. We recommend that you write on the waybill in the courier's possession the wording: accepted subject to inspection, even if the packaging is intact. This will allow you to make any complaints about the contents of the shipment.